Terms of Service (ToS)

2.1. Simplified Registration: Online account registration is required to use the System. The Client must provide accurate business data. There is no paper contract requirement; the agreement is formed electronically upon successful registration and acceptance of these ToS.

2.2. Pay-as-you-go Flexibility: The service is fully flexible on a SaaS subscription model. The Client only pays for as long as they wish to use it. The Provider enforces no mandatory lock-in periods or minimum yearly contracts, allowing subscriptions to be paused or canceled anytime.

2.3. Restrictions: Only individuals over the age of 18 with full legal capacity and business representation rights may register an account.

The Klokk system offers extensive functionality available through various subscription packages. The exact contents of these packages are detailed on the current Pricing page. Key modules include:

• Calendar & Booking: A dynamic online calendar for self-service client bookings and internal schedule management.
• Client Management (CRM): Guest database, tracking history, habits, and generating statistics.
• Automated Emails: System-wide booking confirmations and reminders sent to guests (included by default).
• No-show Protection: The "Deposit" feature allows requesting card details during booking (via Stripe) to protect against missed appointments.
• Digital Passes: Management of digital service packages and balance tracking.

4.1. Current Pricing: The official service fees (including monthly/annual packages and optional SMS costs) are located on the Pricing page.

4.2. Flexible Payments: There are no fixed-term commitments. The Client can choose a monthly or discounted annual billing cycle. Payments are made in advance via credit card (Stripe) or bank transfer.

4.3. Late Payments: If a subscription fee becomes due and remains unpaid after a grace period of 8 days, the Provider reserves the right to suspend account access until the balance is settled.

4.4. Price Adjustments: The Provider retains the right to modify prices, notifying the Client in writing at least 30 days prior to the next billing cycle.

5.1. System Usage: The Client commits to using the System as intended. Executing malicious code, circumventing security, or sending illegal/spam messages is strictly prohibited.

5.2. Data Responsibility: The Client is solely responsible for the legality and accuracy of data, prices, services, and guest details handled within the System. Data protection compliance (as a Data Controller) towards their own guests is the Client's liability.

5.3. Limitation of Liability: The Provider firmly excludes liability for any indirect damages or loss of profit arising from potential system downtimes, maintenance, or external gateway failures (e.g., payment gateways), to the maximum extent permitted by law. Maximum liability cannot exceed the subscription fee paid by the Client for the given month.

6.1. Access: Continuous internet access is required. Modern web browsers (latest versions of Chrome, Safari, Firefox, Edge) are necessary for optimal performance.

6.2. Uptime: We aim for 99% annual server uptime. Maintenance is primarily scheduled during night hours (CET) to minimize disruptions.

6.3. Support: We pride ourselves on fast and expert assistance. For bug reports, feature requests, or general inquiries, our Support is available every weekday between 9:00 and 17:00 (Budapest timezone - CET/CEST) at info@klokk.org or via the in-app Ticket system. System patches and maintenance are also processed within this time window.

7.1. Cancellation by Client: Due to the no-contract policy, the Client may cancel the subscription at any time without providing reasons. Cancellation takes effect at the end of the already paid billing cycle. No penalties or future payment obligations apply.

7.2. Termination by Provider: The Provider may immediately terminate the account and services if the Client commits a severe breach of these ToS (e.g., illegal activity, software abuse).

7.3. Force Majeure: Any unavoidable external event beyond the control of the Parties (e.g., natural disasters, global internet outages, legal bans) that renders service provision impossible exempts the Parties from fulfillment. The Provider is not liable for damages caused by such events.

8.1. Intellectual Property: The Klokk System, including its source code, graphics, logos, and layout, is the exclusive and inalienable property of SYNTAX-ENCODE Kft. Any unauthorized copying, reproduction, or breach of trade secrets will result in immediate legal and criminal consequences, alongside lawsuits for full damages. We enforce this strictly and our legal counsel will take immediate action against any infringement.

8.2. Unilateral Modification: The Provider reserves the right to unilaterally modify these ToS (e.g., due to legal changes or new features). Clients will be notified in advance via the System or email.

8.3. Complaint Handling: All service complaints must be submitted in writing to info@klokk.org. The Provider takes complaints seriously and will respond with a reasoned reply within 15 days.

8.4. Governing Law & Jurisdiction: Matters not regulated herein are governed by Hungarian law. In case of any dispute arising from this agreement, the Parties submit to the exclusive jurisdiction of the District Court or Tribunal of Veszprém, Hungary.